Get in touch

Email: treats@getnaw.com

FAQs

Where Are NAW Products Sourced From?

NAW products use waste and by-products from the human meat industry. Ensuring no animal is killed specifically for our treats.
Our Buffalo treats come from free-range Indian Water Buffalo, responsibly sourced from India.
Other NAW products are sourced from trusted suppliers in Turkey and mainland Europe

How Should I Store My Treats?

NAW treats come in a resealable bag, we recommend the bag is sealed after every use and stored in a cool, dry place.

Do You Have Any Treats Suitable for Puppies?

NAW paté is suitable for dogs over 3 months of age.
Individual age and feeding guidance can be found on each product page.

Why Does My Product Look Different From The Last One?

NAW treats are 100% natural. Every animal is different, this means that there can be fluctuations in product size and weight. To minimise these variations, we work with suppliers to an agreed product specification.

How Often Should I Give A Treat To My Dog?

Recommended feeding guidance may vary depending on the size, age and how active your dog is. It is widely accepted that treats should make up no more than 10% of your dog’s daily calorie intake.

Feeding Guidance

Supervise your dog whilst feeding, provide access to fresh, clean water and remove any small, sharp or unsuitable pieces.

Are Bones Safe for my Dog?

Some of our products contain bone, which are beneficial for mental stimulation and dental hygiene. While the majority of dogs safely enjoy these treats, there is a small risk of bone products splintering. To minimise this risk, we slowly air-dry our products at a low heat. This process reduces the likelihood of splintering compared to bones cooked in conventional ovens which causes the bone to weaken.

We advise having clean drinking water available and always supervising your dog when they enjoy our natural treats.

What Are Our Treats Made Of?

NAW Treats are 100% natural. Simply cut dried and brought straight to you. These all meat treats are slowly air dried reducing the risk of splintering.

How Do I Change/Cancel My Subscription?

Your subscriptions are managed through Seal Subscriptions.
When you created you subscription you will have been sent an email from Seal Subscriptions to create an account.

You will need to log into this account using the password and username you created (this might not be the same login information you use for getnaw.com). Once you are logged in you will be able to make amends to your subscription.

Delivery Information

Your NAW products will be delivered via DPD.
We provide free shipping on all orders over £40. This is automatically applied at checkout. The cost of shipping for orders below £40 is £5 this cost will be added to your order total at checkout.

When your order has been dispatched you will be sent a tracking number, this will allow you to track your delivery via the DPD website.